"The floor we stayed on had a bad odour in the hallway. The front desk and restaurant staff was great. One of the housekeeping staff who we tipped was good but the other wasn’t and rude. We asked for mouthwash and she didn’t provide any even though she had it on the cart then she told us that she had requested for it. She didn’t even provide any towels, we had to call to housekeeping office to request. "

"Best property in western canada, Hospitality is excellent, staff is well trained and very helpful, overall a Perfect stay."

"This hotel is within the Banff National Park on the Bow River. There are mountains everywhere you look and a beautiful nature trail that takes you right into downtown Banff which is along the river. The hotel experience was wonderful in all ways - beautiful room, delicious breakfast and afternoon snacks, (we did the Gold experience which I would highly recommend) heated pools, restaurants, and morning yoga classes. The staff were exceptional also. We can’t wait to return!"