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"Me, my husband, and my child stayed at Divya Hotel Calgary on August 14 2026 for one night. I booked the hotel through Expedia. The advertisement said that the hotel had a pool available, and the pictures looked great. However, when we checked in, as soon as I paid, I asked the front desk where the pool was located because we wanted to use it later. The front desk informed me that there was an additional fee to use the pool. We were very disappointed because the advertisement made it seem like...

"Great location"

"All great!!!!!"

"The staff was fantastic and very helpful. We used the hot tub just about every night. We didn’t mind being away from the downtown as we could Uber in whenever we wanted."

"Awesome hotel - on the opposite side of the busy part of Banff, but only takes about 20 minutes to walk into the center of the craziness. Great restaurant downstairs and has a nice hot tub on roof (can get busy). Very nice room and bathroom. Ideal location to get to bike path or get to highway to drive out to Lake Louise. Very easy (and free) parking - also had small balcony you can sit out and see the mountains."

"A beautiful, relaxing experience at the hotel and spa. Staff are wonderful, and the amenities are well maintained, perfectly executed and so enjoyable. Wouldn’t hesitate to recommend."

"Not very good experience."

"Under construction while there was told the day prior, if you know Banff it’s hard to find a place last minute. Mtn view obscured by a crane and construction. Mouse in pool area. Wouldn’t come back."

"It is the best hotel we ever stayed in the suburbs. We had a one-bedroom apt with kitchen, and the furnishings are so refined and comfortable. We can even walk out to a patio for an open-air breakfast. Hot tubs are the best we ever had and we did it all nights. It is quiet location. Although it is not close to Canmore town, it was a nice walk via creek to the town. Definitely come back."

"Loved this stay so much, was sad to leave! Awesome options for great prices. Super clean, friendly staff, lots of fun activities for kids too. Super close to lots of good hikes, not too far from banff!"