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"On arrival expecting a quick check in after completing the online check in prior to arrival, there was only one staff member working at the desk assisting another guest. Their check in took a considerable amount of time and despite at least 3 different staff walking past and disappearing into the back office, not one person acknowledged me or offered to assist. We had housekeeping knocking on our door despite having the do not disturb sign up, she had mixed our room up with a guest who had checked out. We attempted to have breakfast at the restaurant but despite many unoccupied tables, they all had dirty dishes that had not been cleared. Attention to detail needed. "

"Get there early to check in take us 45 mins to check in !!"

"Ok. Didnt interact with the staff much but great location and affordable accomodation."

"Right in the heart of broadbeach with easy access to the beach and everything else. Just perfect"

" Great quiet location "

"Clean room, amazing view from skyhigh residence"

"Absolutely wonderful time staying with you Thank you. We did ask the staff member behind the bar on Sunday afternoon if happy hour was still on ??? , the staff member replied that happy hour was still available. We ordered same drinks and was charged full prices 🙃 We didn't say anything at the time and just decided to take the rest of our business elsewhere for the rest of the afternoon. Apart from this small incident we had a wonderful time Thank you Christopher Gale "

"Exceptional "

"The hotel was very clean and the staff were super helpful! Had an amazing time at the hotel with some amazing ocean views"