Sea Horse Villa, spotlessly clean upon arrival, is a great home for a family gathering!
5 BR’s each with it’s own bathroom. The bunk room accommodated our 4 grandchildren easily.
The Atlantic was a short walk from Sea Horse Villa and the private pool was so enjoyed by our family. The ping-pong table was a nice plus for pm competitions. A great vacation home!
There is however, a disconnect between the property management company (off shore) and the local team. I paid in advance to have the pool heated, and it was stone cold upon arrival. It took 3 emails, 3 phone calls and 36 hours before someone came to addrsss the issue. A big disappointment for our 5 small grandchildren who wanted to swim on day 1 and day 2 after traveling from the wintery Midwest!
I had asked 30 dats prior to our arrival if the home had a crock pot…I received 3 different text messages, 3 different answers from 3 different cell numbers.
Customer Service was mediocre. You never knew who you were dealing with. You’d receive a text message from someone located who knows where stating: “we apologize for this inconvenience”. But no one ever said who would take responsibility, when the issue would be addressed and by who.
Would we recommended and rent Sea Horse Villa again: Yes. Absolutely!
Do we want to deal with Vacasa Property management: not really.