"Arrived at 11:30pm following an 8hr flight to be told they were overbooked. Advised that accommodation had been booked around the corner in another hotel. No assistance given to locate hotel or carry bags to alternative hotel. Hilton was prepaid, had to pay for nights accommodation at the alternative hotel, no refund given to date. Not a good experience and out of pocket. Disappointing that Hilton can treat its customers like this, I would have expected better from this chain."

"Clean room, friendly staff, short walk to the bus stop to NYC (Port Authority Bus Terminal)"