Find Hotel with a Concierge in Stillwater, MN

"Good location, but they did not clean our room when we stayed there for 3 nights, it was disappointing "

"Everything was wonderful "

"It was ok"

"The air conditioner was good. The hallways were generally clean. There were stains on the carpet and walls in the room. "

"Nice room. Quick check in"

"The property is clean and well maintianed. Breakfast in the resruarant on teh 4th foor was incredible. My room was perfect. All of this was a bit overshadowed by some concerning experiences. I was in room 902. Calls from other guests wanting to speak to room service or guest services kept getting routed to my room, about 10 in all. Apearently they have a new phone system. There were issues with the in room coffee maker. Additionally, good thing I checked my charges at teh desk upon checkout. There was roughly $120.00 in charges being billed to my card that were not mine. The front desk staff did manage to correct the errors. I dod purchase a robe and was given a $50 discount for all the trouble. They should have covered breakfast too. . . "

"I hate leaving a bad review when the staff was so friendly—but this experience was bad enough that I feel I have to. We were initially assigned a room that was extremely dated and had a hot tub right in the sleeping area. Unfortunately, everything was covered in dust, the carpeting was dirty, and the bathroom had stains everywhere—even long strands of hair in the shower. I wouldn’t stay in that room under any circumstances. We went back to the lobby and requested a room change. Thankfully, since it was the low season, we were able to get a new room right away. The second room was in the updated section of the hotel, and while the décor was nicer, it still wasn’t properly cleaned. The baseboards were dusty, and the coffee machine was appalling. Since we were only staying one night, we made it work—but it was disappointing. I would have given this hotel negative stars if I could. That said, the staff was friendly and apologetic, and the location is great. Unfortunately, I won’t be staying here again."