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"Considering that this is a well known chain of hotels, i would consider this one to be average. The reception staff need to listen to the customer and repeat back what they understand. As my account was a mix up with another room that i was also paying for so NO CHARGES should have gone on that room, and i asked to be able to charge to my room, which again was NOT initially set up. The bedroom windows didnt open the "air con" just moved the air around well a desk fan could have done that. The breakfast food was warm at best, the toast and coffee was the hottest items available. The evening meals however where GREAT really nice and well worth the money. Just all in all sadly average."

"Nice food but the staff seemed rather unprepared. They put all my food on another room and when I pointed out it was missing they didn’t even say thank you. They had already told me there was nothing to pay and good bye.. "

"This hotel is in a good location with shops, cafes and restaurants nearby. It is a great value for money. The rooms are spacious and it was great to have iron, fan and hairdryer in the room. If there was aircon I would give it 5 stars in all areas. However it won't refrain me from returning. I will come back again. "

"Friendly, professional staff, "

"The hotel was perfect for our needs. One night stay over for an event at Wembley. The hotel is lovely albeit a little tired. Probably needs a refresh but based on price and the area I would definitely book again. The staff were the stand out for us. Reception were so welcoming and friendly, the breakfast was super tasty too. Thanks for a lovely stay."

"Stunning anniversary break. Amazing decor, friendly staff and sweet touch for our anniversary. Thank you. We will be back. "

"All excellent"

"need larger bathrooms other than that it was fine"

"I enjoyed my stay but the only thing was that no ac "