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"Great location, great staff "

"This lodge is in the perfect location for everything you might want to do in Banff. The staff were so friendly and we felt very comfortable there. "

"Great staff and common areas. Rooms are a little dated and hallway noise is an issue"

"The hotel is older and could use an upgrade for sure. Restaurant was nice and staff were as well. The overall feel of the resort is a little run down if I;m honest "

"Excellent staff and customer service. Love the amenities and experience."

"Great location. Lovely hotel. Great service. Can’t fault a thing here. Love the hot tub. I stay here often even I come to the area. "

"The staff was friendly, and the room was exceptional. We thoroughly enjoyed the hot tub."

"Room was 23.5, tried to adjust it down but you could only change the "cool to" temperature not high range number. Sent text message (as instructed) to their c/s (bot) gave me generic unhelpful response, tried more detailed information- same response. After driving 11 hours straight - I wanted food, a bath and sleep. So I slept with balcony door partly open to cool room down. "

"Clean room, partially updated"