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"Staff are really lovely"

"We really enjoyed our stay at Segara Village Hotel, and will likely stay there again, but there were a couple of things (mostly outside of the control of the staff) that unfortunately made the stay not as excellent as it could have been. When we arrived our room had been set up with two single beds instead of a double bed. As we got there late, my husband and I just went straight to bed & credit to the staff they DID fix it the very next day so we had a double bed for the rest of the stay. We loved the fact our room was in a separate section to the rest of the accommodation were so we had an adults only pool, meaning we could relax in the afternoon with a dip without the noise/excitement of young kids. We could have gone to the other pools if we wished, but enjoyed the quiet and shade of our area. The breakfast buffet was amazing, and the staff were fantastic & incredibly helpful & made our stay great. The hotel being right on the beach was excellent & we enjoyed the beach dining area too. Unfortunately part way through our stay, one of the bedside shelves collapsed & smashed a glass & narrowly missed my husband's foot. Again, the staff were great and moved us to another room immediately, but it was a inconvenient having to move everything at night & my husband's CPAP machine was on the shelve when it fell so we had to check it for damages. Ultimately no-one was hurt and we appreciated the room change. We look forward to staying again once renovations are completed."

"Hotel was new. Design was well done. Marble and tile. Be prepared had different levels. Steps to lobby, steps to room. Did have ramps a bit steep on staiirs. Shower had no grab bars in a big open area. Staff was kind, helpful and an absolute delight. Food was excellent. ."

"The hotel is definitely a good option if you are looking for a hotel near the airport (only 30min away). It is a huge complex and it’s amazing to see how well it is managed. Staff was excellent although it don’t start well. In an American hotel chain I was told that they don’t have too many king size beds. Then I was told I’ve been upgraded to a larger room. Upon entering the room it was the same situation which I experience more frequently around the world. A room with facilities for handicapped guests is being presented as an ‚upgrade with more space‘. It was sorted out afterwards but it becomes more a nuisance that I have to mention it explicitly at checkin every time."

"Such an amazing experience staying here for our honeymoon. Highly recommend to any one traveling to Ubud."

"This hotel is in a great location. Walking distance to shops, restaurants and the Icon mall."

"An amazing get away from the stresses of the outside world"