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"Receptionist was fluent in English & helpful in explanation. "

"Really enjoyed our short stay and visiting this area. Walkable distance from the station and lake. A full Japanese-style breakfast was beautifully presented with some alternatives also on offer - fruit, eggs, bacon etc. We visited in May when the hotel and Suwa generally were very quiet so we were able to enjoy the hotel facilitie - the modern reception area and onsen. Good size room with twin beds. Go for one with a lake view if possible."

"Really nice hotel for a low price. Nearby to the city and very close to Matsumoto castle"

"The onsen (woman) has both indoor n outdoor pool plus cold bath. They provided all the amenities one would need. Front desk services were good. They helped with filling out forms for luggage forwarding. Welcome drink after checkout and ramen at night for free. Room was very clean. About 5 mins walk from Matsumoto station. We simply walk around to do tourist stuff. I would highly recommend this hotel. "

"Very close to Matsumoto station, Toyota Car Rental and restaurants (recommend Beans for Italian). Breakfast was very good but can be crowded as tour companies use the hotel. Walk to excellent Matsumoto City Art Museum. "

"Close to station, has a sizable grocery nearby."

"The accommodation was better than expected. The internal balcony made the room more usable and it felt larger than we expected. It was lovely to sit on the balcony to unwind and look at the view. The private dining experience (i think this is standard for those choosing the 1/2 board option) was a highlight. Course after course delughted us. The wait staff were excellent, very attentive and explained things well to us. Their patience was amazing, given our poor to non existent Japanese. It is styled as a health retreat with menus chosen to be healthy and it has facilities such as the very pleasant onsen. highly recommend a stay here."

"We had a great stay at this hotel. Rooms are very spacious, clean and comfortable. Staff were friendly and helpful. Parking direct at the hotel. All places we visited (including the castle) are easy walkable direct from the hotel. "

"Pros: 5 min walk from Matsumoto station, many restaurants within 5-10min walking distance that’s foreign friendly, brand new hotel facility (beds were firm, staff was very friendly, overall facility very clean), free breakfast (western and American options were available and it was all delicious!), late night snacks (ramen and ice cream) available Cons: depending if there’s a tour group or not - the small/medium sized breakfast area can be very busy until 8:30am and you would need to wait, shower curtain has a musty smell if not aired out properly Wouldn’t hesitate to stay here again "