"The hotel has plus and minuses. The staff is very helpful and kind - including housekeeping. The location is convenient to main train station and to Old Town, which is the most exciting part of the city. Also, there are 3 restaurants within the building which was very convenient. The downfall of this hotel is it's the decor... It is a hodgepodge of different eras that deters from the experience. The gym it's located in a labyrinth that makes you feel you're in a cave - disastrous. And also there is a disturbing charge of 600 Francs which they take from your credit card as a deposit. Staff stated that it is a policy in the whole city of Lucerne - very unusual. Overall the stay was a pleasant one, but I feel there is a lot of room for improvement. Thank you."
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