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"Early check in are accommodated when possible. "

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"Nice room, shower was very small. I wouldn't want to be a plus sized person trying to have a shower."

"Great location, walkable to Darling Harbour and lots to do around the area."

"Lovely room, excellent service - the entire staff was"

"Overall the place was really nice to stay at, friendly service and everything there at your fingertips! thank you for having me, I appreciate it."

"Most comfortable bed that we could wish for. And the people at the front desk are wonderful!"

"We loved the customer service at the Shangri-La. Our room was understandably not ready when we arrived at 9am but they suggested we freshen up in the gym change room. It was lovely to take a shower and change into a fresh set of clothes after a long flight. Our room became available before noon. The bathroom was quite spacious and the lighting in the room was soft and not harsh. Everyone we spoke to was accomodating and pleasant. Good location close to Circular Quay, the Rocks, and public transportation."

"Breakfast was good value for money. I was extremely disappointed that after paying for my husband and myself, I was unable to take a small plate of fruit to our room for my small son who was too tired to come to breakfast, after arriving back from overseas. My son cut his leg on a fence walking back to the hotel and the hotel staff provided ice which was very nice. The hotel staff showed us around the room and we were able to check in early which was nice. Hotel concierge organised our transport to the hotel, but unfortunately we were charge nearly $30 more than quoted price. All in all happy with the hotel and service. Thank you."