"We stayed here for one night before an evening flight the next day, and unfortunately the service side of our stay was disappointing.
The first issue was the airport shuttle. After returning our rental car, we waited quite a while for pickup. When the shuttle finally arrived, it drove right past us. We later learned it was already full, but the driver didn't stop or even acknowledge us...just kept going. A simple explanation or wave would have gone a long way.
Check-in didn't improve things. The front desk staff weren't particularly welcoming or friendly, which wasn't the best first impression after a long day of travel.
We had dinner at the hotel bar that evening. The bartender was clearly overwhelmed and spent much of the time complaining about how busy things were and that she was training someone who wasn't trainable. While we certainly understand busy shifts happen, it made for an uncomfortable dining experience. The food itself was just average.
On the positive side, our room was very large, clean, and comfortable. The bed was especially comfortable, and we had a great night's sleep before our flight."
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