"First impressions are important, and we were ready to write the hotel off after we were told at check-in that there would be a planned power outage from 12am-5am the first night we were there. (Would've appreciated a heads-up prior to us checking in.) That said, Lina tried to mitigate the inconvenience with complimentary dining credit (although our package already came with dining credit) and a late checkout.
Everything else was great. The room was spacious, albeit old, and the bathtub was one of the biggest I've seen in hotel rooms. Amenity requests were also quickly attended to, and it was service with a smile each time. Food-wise, Town Restaurant did not disappoint for both breakfast buffet and ala carte options.
That aside, special mention must be made of the service rendered by Zain at Town Restaurant, and Mary, our room attendant.
We met Zain at dinner the first night, and breakfast on the third morning. Both times, we received exemplary service from him. He checked in on us often without being intrusive, and even shared a few tips on what to order (and how to order) to get the best-tasting dishes (like a nice, soft breakfast omelette).
As for Mary, we were pleasantly surprised to return to a room that had not only been tidied, but also had towel swans on the bed, cable tie organisers for our cables on the bedside tables, and even a bookmark for my book!
So, quite honestly, check-in woes aside, we would be very happy to return to the Fullerton again in future."
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