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"Staff not overly nice or helpful"

"Hotel in an excellent position opposite the beach. Room was spacious as was the balcony and with plenty of seats. Pool area is very good with plenty of sun beds although there are still ‘bed bookers’ Breakfast catered for all tastes being extensive. Although there did not appear to be a restaurant in the Cleopatra, the 3 restaurants in the Mediterranean Palace are available for Cleopatra guests. Not expensive and with 20% discount very reasonable, not busy and good food. Very enjoyable stay. Thank you"

"Fantastic apartments with great views. Only negative was had to pay for loungers at pool"

"Great communication with hotel staff if you need anything Clean ,quite and great location if looking for a relaxing holiday "

"Superb hotel. I’d look nowhere else if coming to Tenerife. Never disappoints. Lovely staff. Well sited. Good food."

"Apartment very clean, light & spacious. Lovely balcony. Pool is beyond belief! Breakfast everything & anything you might possibly want. Excellent!"

"Lovely apartment lost a star as arrived late due to cancelled flight and no restaurants, bars or facilities for food, even vending machine didn’t work. Only there for a night "

"The restaurant staff were very good, but the food wasn’t great. The pool lifeguard with the towels was so rude nearly every day. It’s a shame you don’t get basic amenities in the room like water and better bathroom amenities. "

"Excellent perfect location, access to everything easy rooms excellent and best breakfast in Santa Cruz"