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"Great hotel in a very good location. Staff are very helpful and the rooms are very spacious and spotless. We had absolutely everything we needed and very much liked the eco friendliness with a fresh filtered water tap in the apartment too. We never used the pool area but walked through a few times and everything looked good. Beds and bedding very good quality and we had a great sleep. "

"Fantastic staff reflecting family owned business. Great location overlooking the sea and countryside"

"We could not turn off the aircon and it was cold. It could have been cleaner. No soap for the sink. Very spacious but not homely. Not enough pillows and we needed a blanket but there were none. The dining area, very busy and food ok. Took my wine before I finished it as we were the last in but did replace it upon complaining. Not for us Only a 3 star "

"Very little in the kitchen all staff very nice room clean "

"This is a fantastic hotel in the heart of Santa Cruz. We loved the expansive park across the street. My wife loved the pool and spa too. Carlos took great care of us. The rooms are spacious and top quality. We would stay there again. "

"Really pleased with our stay. Better than the pictures showed and much larger room than expected."

"Apartment fine. One bed unstable so good job it was only me. Safe costs extra, spa costs extra for the jacuzzi and sauna they have and the on site massage therapist never replied to my enquiries in WhatsApp so i took my custom elsewhere. Overall ok, only one cockroach spotted. Busses dont go all the way up so you will have to walk or taxi back in the evenings as the last shuttle bus back is at around 6"

"We’ve just returned from a fantastic week at the lovely Barceló Tenerife, and it truly exceeded our expectations. Upon arrival, we upgraded to Royal Level, which was absolutely worth it — the food was some of the best we’ve ever experienced on an all-inclusive holiday (most of my photos ended up being of the food!). The hotel itself was spotless throughout, with a great selection of high-quality drinks. Its location is also ideal — within walking distance to local bars and shops, and only around a 10-minute drive from the airport, making transfers quick and easy. What really made our stay special was the staff. Every member of the team was incredibly friendly, helpful, and attentive — a real credit to the hotel. There’s also a wide range of activities available for all ages, making it a great choice whether you’re travelling as a couple, with friends, or as a family. I really enjoyed the candle making "

"Staff were friendly and helpful. The Spa and gym facilities are very good, with excellent therapists. The room was good and there are a variety of pools and outdoor areas to relax. A lovely rooftop terrace. We expected more activities such as tennis etc and had a disappointing experience at the hotels Montauk Restaurant, the worst meal we’ve ever had! Limited variety and the toughest Rib-eye steak! However, the Sessions restaurant provided a very good daily buffet breakfast. Good if you like rock music."