Find hotels in Teno Alto from AED 215

"I stayed at the The Ritz-Carlton, Abama with my husband and baby. On the second day of our trip, I contacted the concierge to request assistance with freezing our baby’s milk ice packs, and a member of staff came to our room to collect them. At checkout, we requested that the ice packs be returned to us. We were informed that someone would bring them down shortly, so we waited in our room for nearly an hour for an update that never came. Eventually, we went to reception ourselves, only to be told that nothing matching our description could be found in the freezer. A search was later conducted in the room service freezer, but the ice packs were still nowhere to be found. What made the experience even more frustrating was the dismissive attitude of the front desk staff. We were told that, according to their records and call logs, no calls had been made from our room that day, and we were even questioned about whether a staff member had actually come to collect the ice packs. The receptionist even showed us that there was no record or log of the request. I then requested that they review the CCTV footage near our room to confirm that a member of staff had indeed been sent to collect the items. At that point, the receptionist became noticeably quiet, especially as I had in fact called multiple times that day, including another request for an ice bucket. By this stage, we were already running late for our flight"

"Très bel appart hôtel. Logement spacieux et très propre et agréable Service efficace via une messagerie WhatsApp. Bon petit déjeuner, plusieurs propositions incluses . Bien situé, près de la plage del duque, la plus chic des environs"

"Stunning property right on the Sea. My room overlooked the sea and was overall clean and comfortable. The beds are exceptionally comfortable. The front desk staff were very friendly and accommodating. The restaurant/bar staff were friendly but perhaps because I didn’t pay the all inclusive package and was paying per meal/drink, I’d have to ask to be served. It would also be nice if there were staff circulating and provide service to the day bed areas. The hotel would experience more profit if that were the case. Overall, an amazing property and a great stay. I felt very safe as a solo, female traveler."

"Not Quite 5-Star: Great Food, But Several Frustrations"

"Yes"

"Overall great, toilet needed some maintenance with leaking shower box"

"This is a truly exceptional hotel. Everywhere is so beautifully thought out and peaceful. The villas are amazing, with everything you need. The pools in the villas mean you don’t need to use the main pools, but you should still experience them both. The whole hotel is clean, with staff attending to it throughout the day. Breakfast is great, fantastic staff."

"We have stayed here many times before but this was the first time we were disappointed with our visit. The property itself is good with comfortable rooms and a lovely outdoor pool. However, the service fell below what we would expect at this price point and based on our previous experiences. Each day at breakfast, we were not offered coffee as before, and had to make it ourselves. At one evening meal, we had to get a high chair for our baby ourselves despite asking the staff for it 3 times. I had arranged with the staff for a cake and candle for my wife's birthday in advance and this did not happen. I brought this to guest experience the next day who promised they would make sure it happened that night. It did not. We brought up all these issues on check out and were promised a phone call from a manager that day which again did not happen. We were left very disappointed with the level of service from an expensive resort and we will not be going back. "

"Great hotel, bathrooms need modernising."