"Tiene una extraordinaria ubicación, lindas instalaciones, proceso de llegada rápido y flexible"

"I was getting ready for my day when I discovered there was only one washcloth in the room. When I contacted the front desk, the staff member who was an older black woman with a wig and glasses on attempted to place the responsibility on housekeeping. She stated that she called housekeeping around 12:45 p.m. to bring additional washcloths to my room. I had plans and needed to be dressed and ready by 1:30 p.m. Unfortunately, no one ever brought the washcloths. I called the front desk again, but...

"Amazing very nice. Everyone was super nice and very nice rooms. The pool was amazing and the private beach was great. 10 out of 10."

"We booked a Junior Suite with balcony. The room was VERY old peeling furniture, stains all over the carpet, white stains on the carpet, spiderwebs on the patio with active spiders crawling all around. we couldn't even enjoy the balcony! view was ok. management could not move us to another room and this was just a bad experience. $10 to park on a hill not covered! why are we paying to park in a lot on top of resort fees? This place may have been great once upon a time but def not anymore. Our...