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"Staff was polite but not exactly friendly. Garden room was not what we expected. It’s just rooms on a terrace that you access by going outside. The only window is in the bathroom that is outdated and the plaster was cracked in the shower. The beds were pretty hard as well. "

"Great staff and rooftop view "

"Fantastic hotel and I had a great time, everyone was very kind."

"We had a pleasant stay, the location is perfect, overall the experience was made truly enjoyable by the staff and the building close to everything! "

"We got upgraded to there other hotel in the same area and it was amazing"

"Breakfast was clean and fresh meal"

"Love the laundry and water station, it saved my life! The room is clean and the breakfast is full of choices. "

"There are two parts to the hotel East and West. We were in the East hotel with the Angel roof bar/restaurant. The hotel is perfectly located in the centre of Florence, within walking distance of all the museums and attractions. The rooms are large and airy with excellent facilities. the reception staff were very friendly and helpful. Our only dissapointment was the Angel restaurant. We had booked the day before for an evening meal to enjoy the food and sunset. However the food was at best average, the pasta undercooked (not just al dente) and the service was rushed and inattentive. We did not feel welcome guests as we have at other restaurant in the area. I think they were trying to squeeze and extra cover in on our table that evening."

"The staff were always polite and helpful. The hotel was in a good location for train and tram."