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"Central location, all amenities worked, very cheap price and just a small surcharge for breakfast. Very helpful front-desk young lady and a range of extras like iced drinks in the reception area, including ice cubes."

"Absolutely wonderful experience inside the hotel. Very new and clean rooms with excellent views. Terrific breakfast. The hotel’s only small downside is that it is slightly isolated - very convenient to the convention center next door, but not much else. I would absolutely stay here again if visiting Niigata. "

"The hotel was generally okay and the staff were very friendly, but unfortunately there was a strong smell of cigarette smoke in the room that kept me awake all night."

"Hotel Okura personifies ‘omotenashi’, well done 👍 "

"Quick walk to the shopping area… very nice breakfast in the morning…enjoyed my stay "

"Location is mint for this hotel. Between the regulator rail service, to the bullet trains, to the area buses, any the coach buses, you have every availability for transportation at your door step. The check in/ out counter staff are very helpful, polite, patient, and understanding. "

"The room was okay but I really enjoyed their big onsen!"

"Very nice hotel, about 3min walk to main station, friendly staff easy check in, large clean rooms modem hotel the buffet break was amazing absolutely recommend would staff again "

"Highly recommend the Hotel Sunroute Niigata. It is convenient to the train station with many bars, parking options and restaurants nearby. Google translate the street parking lots if you don't use the hotel garage. Some have deals with the hotel where you pay a lower rate for overnight parking. I had great service from the hotel staff who helped me with figuring that out and saving a lot of money. We really enjoyed our visit to Niigata and Hotel Sunroute was the right place for us! "