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"This is the place to relax and have a recharge day in the middle of a trip. We checked in after a day of hiking and instantly relaxed, and decided to stay on property the next day. The onsen facilities were great, the buffet fantastic, the views beautiful, the staff very friendly. Make sure you either have plans during the day or a book to read, as there is nothing to do at the property between 9 and 3. I had a book and just spent a peaceful day reading in between onsen hours. Loved it, and would come back again if I visited that area."

"This is a hybrid between a Japanese style and western style hotel. You have to take your shoes off to approach the reception and to go up to your room, but then have the conundrum of how to roll your luggage up the ramp to reception (which starts from beyond the shoes off area), could have done without it when I arrived tired after my journey. Staff very friendly and speak English. The room was comfortable and I liked the onsen which I used twice. The breakfast buffet was very good."

"Great experience . Shared bathrooms were absolutely no issue. So clean and comfortable "

"The location for this property in the mountains is absolutely stunning. We drove up and found it easily. The room was such a delight. It was well looked after the beds were very comfortable. The view was amazing. There was a lovely coffee lounge with a beautiful view which we didn’t use, but was well equipped. We were lucky enough to use the fly on. Both of our dinners and breakfast was absolutely delicious. It was an amazing experience with the thoughtful presentation with so many Japanese style dishes. We really enjoyed the dining room which made it feel like your own private room. The staff were all really friendly and spoke English. The menu is on the two nights were different so we got to sample so much different food which was beautifully prepared."

"The hotel looks new, in a convenient area with many popular dining options, Don Quijote. Staff are polite and auto check-in and fast check-out. Able to park the car right in front if you drive."

"Beautiful authentic stay The hotel is a little old fashioned but still beautiful and the views are spectacular. The onsen public bath was really good too - spacious , clean and relaxing. My whole Emily is reallly happy "

"I've used this hotel many times for more than one week at a time, but they never greet me such as "Welcome back!" or "Thank you for using the hotel always." They are always too business like. I hope they are a bit more friendly. The hotel is very comfortable to stay though!"

"Very good "

"Perhaps be more flexible on check in time. It was drizzling n cold. We arrived at 14.10 but were not able to chk in as the staff said the room was not ready. Otherwise everything was perfect n highly recommend"