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"To begin with the conclusion: this hotel is very close to Hoan Kiem Lake and the church. There are two supermarkets nearby, and you can still dash out to restock before 7 a.m. on the day you go home. The breakfast was delicate and delicious, and the hotel staff were very friendly—especially Grace. Although we only stayed for one night, we would still choose to stay here again next time we come to Hanoi. Also, we were traveling with family this time—2 adults and 2 children, with one child only 2 years old. We booked a room online that included breakfast for three people, but we were still charged extra for the 2-year-old, saying it was over the occupancy limit. Even if the 2-year-old sleeps in the same bed with the parents in a double room, there's still an extra charge. The fee wasn’t high, but at the hotels we stayed at earlier in Hanoi, our 2-year-old child was not charged, so we found it a bit unacceptable. That said, everything else was great, and the service staff were all wonderful, so this small downside can be overlooked. All in all, we still recommend staying here."

"Very clean. Smart hotel. Service excellent. Very convenient location. "

"I liked the excellent customer service. I didn't like that I had to leave "

"I booked this hotel at the very last minute, as my flight timings has been changed by the airline. Although we only stayed here for a few hours, it was a very memorable stay. The staff was extremely courteous and welcoming. The pho that ate for breakfast was one of the best we had on our entire 10 day trip. Clean and aesthetic rooms."

"alls good"

"It was wonderful.. they really took care of us.. it was my sisters birthday month and they gave us a beautiful surprise by upgrading us to a bigger room and even decorating it with balloons and cake They didn’t have to do it and we never expected as the actual birthday was more than 2 weeks away"

"This hotel has the best customer service I have had in all of Southeast Asia. They are prompt and will go above and beyond to make sure your stay is perfect. Breakfast is amazing and it is in a great location for walking in the old town. "

"Beautiful hotel "

"The check-in, breakfast, location, staff, all were great. The general manager and his assistant were always around and helping us about Hanoi. Room was clean and bed was very comfortable. Breakfast with western and Vietnamese choices was great. Rooftop bar for a drink or two had wonderful view. Location was central. Walking distance to lake Kiem. Loads of places to have dinner and Hanoi beer. It was a great hotel to stay in Hanoi and feel at home. It was the staff who made it so wonderful. "