2/10 Terrible
Verified traveler
20 April 2021
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Verified traveler
Stayed 1 night in Apr 2021
Hotel Tulum City
2.5 star property
This peaceful retreat near Tulum's ancient Mayan Ruins offers a perfect balance of relaxation and exploration, with a sunny terrace for unwinding after adventures.
Choose dates to view prices
Photo gallery for Hotel Tulum City
Hotel Tulum City sits in the heart of Tulum, where travelers can connect with in-room WiFi and park for free. The sun-kissed terrace provides a tranquil spot to relax when not exploring the nearby Mayan Ruins. Luggage storage makes arrival and departure hassle-free.
Reviews
2.02.0 out of 10
Popular amenities
- Parking included
- Free WiFi
- Air conditioning
Room options
Available filters for rooms
Showing 3 of 3 rooms
View all photos for Standard Room
Standard Room
Highlights
Air conditioning
Private bathroom
Coffee/tea maker
Desk
- 20 sq m
- Sleeps 2
- 1 Queen Bed
View all photos for Standard Triple Room
Standard Triple Room
Highlights
Air conditioning
Private bathroom
Coffee/tea maker
Desk
- 20 sq m
- Sleeps 3
- 1 Queen Bed and 1 Twin Bed
View all photos for Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
Highlights
Air conditioning
Private bathroom
Coffee/tea maker
Desk
- 20 sq m
- Sleeps 4
- 2 Queen Beds
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About the neighborhood
Located in Tulum City Center, a neighborhood in Tulum, Hotel Tulum City is in a shopping district and near the beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
Av. Tulum, 6, Tulum, QROO, 77760
What's nearby
Jaguar Park4 min drive - 2.1 km- Dos Aguas Park3 min walk - 0.3 km
- Hospital de Tulum9 min walk - 0.8 km
- Cenote Calavera3 min drive - 2.2 km
- Hunab Lifestyle Center3 min drive - 1.8 km
Getting around
- Tulum Intl. Airport (TQO)45 min drive
Restaurants
- La Guarida2 min walk
- Las Hijas De La Tostadas1 min walk
- Don Cafeto1 min walk
- Obsidiana1 min walk
- El Mariachi Loco1 min walk
About this property
Hotel Tulum City
Hotel near Tulum Mayan Ruins
Hotel Tulum City provides a terrace and more. Stay connected with free in-room WiFi.
Additional perks include:
- Free self parking
- A roundtrip airport shuttle (surcharge), luggage storage, and tour/ticket assistance
Room features
All guestrooms at Hotel Tulum City include comforts such as air conditioning, as well as amenities like free WiFi.
Other amenities include:
- Bathrooms with showers and shampoo
- Coffee/tea makers, limited housekeeping, and desks
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle on request for a surcharge
- Onsite parking available only on request
- Free self parking on site
- Limited onsite self parking
Conveniences
- Limited-hour front desk
- Lockers
- Luggage storage
- Shared microwave
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Housekeeping (on request) (for a fee)
- Tour and ticket assistance
Outdoors
- Terrace
Accessibility
- No elevator
More
- 3 floors
- Communal living room
- Designated smoking areas
- Traditional architecture
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Private bathroom
- Shampoo
- Shower
- Soap
- Towels provided
Food and drink
- Coffee/tea maker
More
- Access via exterior corridors
- Air conditioning
- Desk
- Iron/ironing board on request
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 30
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
This property does not allow children
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cash Breakage deposit: USD 30 per stay
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: USD 140 per vehicle (one-way)
- Late check-out fee: USD 30 (subject to availability)
- Credit card charges are subject to a surcharge of 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Hotel Tulum City
Hotel Tulum City Tulum
Tulum Tulum City Hotel
Tulum City Tulum
Tulum City
OYO Hotel Tulum City
Hotel Tulum City Hotel
Hotel Tulum City Tulum
Hotel Tulum City Hotel Tulum
Frequently asked questions
Is Hotel Tulum City pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Hotel Tulum City?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Tulum City?
Check-out is at 11:00 AM. Late check-out is available for USD 30 (subject to availability).
Does Hotel Tulum City provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 140 per vehicle applies.
Where is Hotel Tulum City located?
Located in Tulum City Center, this hotel is 0.2 mi (0.3 km) from Dos Aguas Park and 2.3 mi (3.6 km) from Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 2 mi (3 km).
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Reviews
Hotel Tulum City Reviews
2.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
2.0
Cleanliness
2.0
Amenities
10
Staff & service
2.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 1 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 1 reviews
2 - Terrible
1