Find Resorts & Hotels with Spas in Upstate New York, NY

"Bedsheets didn’t fit, came off every 30 minutes while sleeping. Drunk man asleep on the floor in the hallway, taking up the whole hallway and needed to be stepped over. Harassed by another drunk man while entering my room. Keys needed to be redone twice no matter how careful we were not to put them near our electronics. Vending machines weren’t working properly. Very loud BBQs under our window in the parking lot every night until dark. Sound proof rooms were something mentioned on the listing but you can hear absolutely everything through the walls from every direction. Shower made extremely loud screeching noise when the warm water ran and there were bars to hold onto placed uncomfortably in the shower so it was hard to shower comfortably. Bathroom was very small and did not look like the photos."

"great location and amazing views. Pool is great along with area for relaxing. Hot tub is kind of small if the hotel gets busy (max 6 people). Hotel was undergoing renovations but not much of a problem. The buffet breakfast was ok 18USD. The restaurant was ok. Room comfortable on ground floor as we brought the dog 30USD night. Every room has a balcony it seems which is great. Big hill to climb if you go to the main street. Its right behind the lake placid museum and rink etc... close to everything. Trails driving distance away 30 minutes for most popular trails. It fit us well for what we needed for 4 day stay at a reasonable price 135USD night 185USD weekends non peak period (april 2026)"

"Excellent hotel! Clean, great service, and very comfortable. Highly recommend — I will definitely be back!"

"This hotel needs help! We had a very unpleasant stay that we actually left the property and requested a full refund due to no hot water, failed key cards, bugs in the room, disrespectful staff and all around terrible experience."

"Everything was clean and tidy. Very relaxing stay compared to the Airbnb that we had to cancel. I would definitely recommend it if you are coming to visit the Falls. Just a short walk away. Also, Becky who checked us in was wonderful and very helpful!!!"

"The resort had a good location with several dining options."

"Wish the air conditioning was working better. Or maybe working at all. Thank goodness I was able to open my window."

"As for the general ambiance of the Hotel, it was great BUT, in terms of NOISE it was very disappointing : surrounding noise, people shouting in corridors starting 7:00 AM . The overall issue was the location of the room we were given : aside/in-front of elevators, beside the main backdoor entrance, near vending & Ice machines ! Its not the 1st time we experience this issue but it always happen when we book through Expedia !?! So, If you can afford an extra amount of $, I advise you to book directly on the Hotel Website …"