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"The room was wonderful, even had heated towel warmers which is nice in November. The hotel has an authentic feel and is beautiful. The concierge AnnaLisa was especially helpful, getting us set up with a timed visit to see the David, dinner reservations at the hotel and breakfast-to-go for one day were were doing a whole day bus tour. All staff were very helpful. Breakfast had lots of options - great food. Also enjoyed the restaurant for dinner one night."

"Great room service, friendly staff, lovely outdoor spaces, fantastic buffet breakfast"

"Excellent rooms, good mattress and breakfast that met all of my expectations. Staff was especially kind and helpful. "

"Check-in was very well done. Folks were professional, helpful, and accommodating."

"Property is beautiful and well located. Staff was very helpful and friendly! "

"Clean, comfortable room/beds. Great location. Staff was very, very attentive. Very good breakfast. A special shout out to Concierge Extraordinaire Walter, who helped us out way beyond what I expected! I "

"The staff were fantastic. The front of house so helpful in providing great restaurants and booking for us. Thank you so much. The restaurant and bar staff were charming and efficient. Drinks and breakfast were lovely. The pool was fantastic and relaxing after a days sightseeing with fantastic views over Florence. Our room was very clean. Very comfy bed and no noise to be heard at night. I would definitely stay here again. Thank you Hotrl Kraft!"