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"NON STOP and honking street Traffic, paper thin walls and leaking toilet dripping made this a no sleep zone"

"My daughter’s toothbrush was replaced with a used one after our room was serviced. We’re very confused about how this happened and would like an explanation. We raised the issue the following day, but Marco told us to ask the cleaning staff, and that was the only response we received."

"Room was comfortable, and clean .,The breakfast was good and the location was good. Very close to the train station. Staff were friendly and helpful. "

"Our stay at the Grand Hotel Europa Palace in Sorrento was fantastic. The location is ideal—just steps from the center of town and about a five-minute walk to the train and bus station. The ferry is a bit farther and requires going down to the base of the cliff, but there’s a lift near the marina that makes it much easier. What truly sets this hotel apart is the staff. Everyone—from the front desk to the porters to housekeeping—was incredibly kind and welcoming. A special thank you to Lucchia, one of the room attendants, who was especially lovely. The breakfast team was also excellent, including the gentleman in the white tux, the woman and two younger staff members, and the omelette chef. One of the front desk staff even told us she would miss us when we left, which says it all. The views are stunning—overlooking the Gulf of Naples with Mount Vesuvius in the distance. Having a drink at the bar with that view was unforgettable. The pool requires several staircases to reach, and the water was quite cold during our stay. The sea was also very cold, and windy conditions made swimming difficult at times. We visited Positano and Amalfi, but Sorrento was our favorite—great vibe, shopping, and restaurants. The Grand Hotel Europa Palace sits right in the middle of it all. You come for the views, but the staff make it feel like home. We can’t wait to return."

"This is an elegant, old-world hotel and is beautifully maintained. The staff were very gracious and helpful. The room was large with high ceilings, an elegant bathroom and a small balcony opening out to the bay. There was a hot water kettle with packs of coffee and a mini-fridge. The rooftop bar/restaurant was a lovely spot for a drink at sunset. The waterfront area directly in front of the hotel is great for walking, and is being refinished very attractively with gray paving stones. It is a 10-12 minute walk along the waterfront to Molo Beverello port for ferries to Capri, Amalfi, etc."

"Everything was perfect. Excellent hotel. Good breakfast. Staff really friendly"

"Beautiful hotel excellent staff"

"Staff"

"The breakfast is great and the view to die for! The balcony view is the typical post card! Highly recommended!"