Aparthotels in Washoe County

"The customer service stinks. Many men in suits standing around in huddles, yet not a single acknowledgement of a single guest. If gambling there during the day, do not expect to be served any drinks. There is no one to ask you. Player rewards were useless because nobody explained that we had to meet our play criteria before midnight…no matter if you started at 9am or 9pm. "

"One of the best hotel/casinos in Reno"

"Great for a Casino "

"The rooms are really bare. The bed is on a squeaky metal frame and the mattress was really uncomfortable."

"Overall stay was good"

"Very nice hotel. Very clean and quiet. "

"Staff was friendly and helpful. The room was clean and comfortable. "

".."

"First of all, it took an hour from the airport to get a shuttle. Second of all, it took another 45 minutes to check in by the time we got there, only one one person work in the counter at a big resort. The air conditioning in our room did not work. It was set at 65 but the temperature remains 72. The internet also was slow or never worked. The pool is a joke. Could not use it because it was crowded and being so small we couldn't get a place to lay out. It was probably one of my worst stays at a hotel. And the staff wasn't helpful when I called to tell him about the issues we had with the air conditioning and internet"