West Drayton Vacations from AED3,704

We loved our stay at the Park City Grand Kensington! Isaac at the front desk was so nice and cheery; and our room was a great size for four people. Ample space for us to move around and get ready, though we weren’t in the room for much time. The building is old, as are most 8! The area, but the amenities and room itself wasn’t bad. No problems with cleanliness or smell. Overall, a great stay and would come back!

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Hotel was in a great location within walking distance to tube line, shopping and dining. Hotel was well maintained and clean. Didn’t use any dining or bar facilities. Was a little noisy.

Great location. Good service and friendly staff .

Beautiful hotel. Great location, just outside of Trafalgar Square, West End and Covent Garden. Amazing team. Great coffee shop at the Lobby. Rooms a bit small...