Find all hotels by MOXY in West Phoenix, AZ from AED 388

"Not clean"

"I had very high expectations booking Hilton Phoenix Tapatio Cliffs Resort, especially given the additional resort fees charged for what is advertised as a luxury resort experience. Unfortunately, our stay fell far below that standard. While the grounds themselves are beautiful from a distance, many of the amenities that justify the premium pricing were either underwhelming, not functioning properly, or simply not maintained the way you would expect from a Hilton property. The main disappointment was the pool and hot tub experience. Several hot tub jets were not working, certain water features were lacking pressure, and the overall “resort” feel that is heavily marketed online did not match reality. When you are paying specifically for access to these upgraded amenities, that matters. Our guest room also presented issues immediately upon arrival. The floor was noticeably wet, creating an uncomfortable first impression. Cleanliness and upkeep should be a top priority at this price point. Breakfast each morning was repetitive and underwhelming with little variety, which again did not reflect the upscale resort atmosphere being advertised. To make matters worse, during one of our dinners I found a hair in my entrée. Although management did eventually address it after I contacted the hotel’s text assistance line, it should never have gotten to that point. Overall, this property charges luxury-level fees for an experience that currently feels dated, inconsistent, and lacking"

"While an older property that could use some fresh paint inside and carpets cleaned all in all I would stay there again. The staff is very nice & helpful, they offer unlimited free bottles of cold water & the restaurant cooks are really very good! The pool was clean and comfortable & the bar is open all day. The location is good for getting around with free self parking."

"Lobby was beautiful rooms not so much. Rooms where not very clean. Also, they are very particular about what credit cards they accept. Also, they do charge a 100 dollar deposit! "

"Staff were all outstanding"

"Very nice hotel. The food is very good at the restaurant and the coffee shop is very nice."

"Yes, my favorite was the buffet offerings. Yummy and fresh! "

"Room was clean and comfortable. Location to airport is awesome. Staff were all friendly. "

"We had a very disappointing experience during our stay. If we hadn’t booked through Expedia, we would have requested a full refund. Our visit started off on the wrong foot when the manager, Richard, made an inappropriate remark implying that booking through a third party causes issues because “you’re dealing with people from India.” This was unprofessional and concerning. We had to change rooms three times due to cleanliness and maintenance problems, including mold, hair, and a shower that wouldn’t drain. In another room, a ceiling sprinkler leaked onto our belongings. The most alarming issue occurred at the pool, where our children found a syringe. Additionally, one of our kids stepped on an earring, and when we asked for a bandage, we were told they had run out and wouldn’t have more until the following month. There were no lifeguards present, and both staff and management were consistently rude and unhelpful. Overall, this was an unacceptable experience, and we will not be returning."