Find all hotels by Independent in West Springfield, MA

"The main reason we chose this hotel was for the hot tub. We got up early to sit in the hot tub before heading into our day, but the pool/hot tub area doesn't open until 9 am. Checkout is at 11 am. Why can't this room be opened at 7 am? When we addressed this with the morning desk clerk, she was not very nice or understanding. Some compassion training would be helpful. And finally, I reserved this room through Expedia, paying for it In advance. When I checked out, the clerk charged me AGAIN through the hotel. It was clearly stated in the reservation that the room was paid for. Attention to detail is lacking. While I was told the 2nd charge was reversed, it has not yet shown up in my bank. It's funny how withdrawals from bank accounts happen instantly, but refunds take days or weeks. Needless to say, I will not visit this franchise of hotels ever again. "

"The hotel was beautiful, room was exceptionally clean and spacious. Great pool and hot tub. Would absolutely stay here again. "

"Exceeded expectations "

"Clean room, good location to airport & food, friendly staff."

"Airport shuttle efficient and easy. Check in and check out swift and easy. Comfortable room. "

"Room was amazing and the staff was nailed phenomenal!!! Super clean and felt very safe there!!"

"Very clean ,staff was nice "

"Always stay here when in town for business. Staff is wonderful, friendly, efficient and professional. Great buffet breakfast choices. "

"Very safe place "