Find all hotels by Independent in Western Massachusetts, MA

" The overall property was clean and well kept the pool and Hot Tub are very nice. The breakfast was excellent. The room we stayed in was clean. Beds were comfortable however the room was a little dated."

"Whirlpool was great!"

"The villa was very comfortable. We enjoyed our stay. "

"Wonderful place but doors to rooms open on outside halla"

"Gym was small and missing components for the machines. "

"The staff was very helpful and professional. The room was very clean and had a great view. We would stay there again!"

"Always awesome!"

"Perfect. Exactly the kind of warm and unpretentious experience you are looking for with a beautiful, traditional inn. Staff was outstanding, welcoming, friendly and helpful."

"The staff at the front desk was welcoming, the room was very nice. We enjoyed our stay. HOWEVER - on the day we were to arrive there was a major blizzard. There was no safe way to drive from the Boston area to Pittsfield. I called the hotel 2 days before to say that we would be arriving a day after our reservation. We had purchased cancellation insurance. When we arrived a day late I asked the front desk about a refund. They told me to call Expedia, which I did. Expedia tried to reach the hotel and was unable to do so. They referred me back to the the manager. It is now a week later and after several calls to the hotel, the manager never returned my call. I find this unacceptable."