"We chose this location due to my prior experiences with this chain. Specifically their location in Madrid. Additionally, because of it’s location. Close to the train station and shops."

"One of the beds was old and not suitable for sleeping, I had requested a replacement but staff simply turned it over which didn’t help at all. After another request it was finally replaced. In a junior suite, I would expect excellent quality and promptly addressing the issue. Restaurant food was excellent; however, service staff not well trained and not in line with experiences prior to the renovation or what would be expected from this hotel."