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"Missing a juqqizi"

"Charged £25 at reception, said it would be refunded on check out but still hasn’t been refunds back!"

"Staff was great, room service was great. Management of the service at the Piano bar left much to be desired on a busy night; however outside of that experience no complaints. Excellent service, i will return."

"Runway room view was good. Bar expensive , but it is London. Drink was fantastic though. Great start to the holiday. Breakfast good too "

"Amazing. Perfect location"

"The theirs bed (not requested) was awkwardly placed I kicked it nearly every time. The Beds and duvets were too short.. and too narrow… I needed two duvets to cover my body. I am 6’ not 7’! I did not like being charged a Service Charge after ordering food in the Green Bar This is not acceptable practice. No toilets in the Lobby atea is ridiculous. In my room the AC (which was noisy) stopped working cold after the second night"

"Amazing location! Literally sleeping next to the Theatre in Piccadilly!!! 😊. We booked the hotel to watch Les Mis which was absolutely incredible if you are thinking about a theatre trip. Easy check in. There was staff there to help with any hiccups. Friendly staff. Clean entrance with a few seats to charge phones etc. There was a really nice gym, not sure if you had to pay extra. Cafe area and more seating and work areas. Heads up, bag storage is £15 per suitcase and early check in £ 40. Room was super clean and very simple. No hairdryers or any frills but that's fine for what we wanted. Check out easy. Beautiful Japanese restaurant opposite called Shoryu . We had a fab time! "

"It was perfect, but a little bit noisy "

"Took a bit of getting used to using an app to open all the doors but otherwise, it was a good stay-close to the tube and restaurants, highly recommend if you need a base while in London! "