"As usual, we stayed over one night to catch our next flight to Grand Cayman in the morning.
Our room was a generous sized king. The room and bathroom were spotlessly clean. The bathroom fittings were all of excellent quality and perform perfectly. I did report that the mattress was at its end of life and the concierge thanked me for informing him."
"Large room with a good sized bathroom. Both clean and comfortable.
Breakfast more than adequate to get the day underway.
Staff were pleasant. Excellent location near Victoria Station.
Only gripe was the high cost of drinks at the bar."
"What an amazing room for families traveling!!!! Double shower, ample space for luggage and a King, 2 doubles and a pull out couch all in one large room. It was so nice to have space and be together."
"If you land at Heathrow after 10:30 the shuttle buses between terminals are not running so you’ll need to take a tube train to terminal 4 to find the hotel. They served drinks and a meal at 11:30 when I got there. Staff were very helpful and suggested a different shuttle for the morning as my flight out was early. Made a tough layover better!"
"Small room but very clean, and at the height of a heatwave the air conditioning was excellent. Basement room very cool and quiet. Excellent location for Victoria stations."
"We stayed in a family style room which included 2 bedrooms, one full bathroom and one half bathroom. Hotel was clean and centrally located. Walkable from High Street Kensington underground station, and tons of shopping and restaurant options. Would stay again."
"Park Plaza Riverbank was nice but the staff is t as professional or helpful. Specifically the head of concierge or head of guest services or guest relations manager. She was a bit combative and not as helpful. Needs to improve her communication skills"