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"My family of 4 had a great vacation. the property was beautiful, lived seeing the wild life run around. All the staff were extremely helpful and kind. especially Carlos and Luis who greeted us when we got there and our housekeeper Rosenda."

"Best all inclusive! We had a great time! The staff was super friendly and helpful! We will definitely be back! "

"We had a great experience while staying in Platinum Yucatan. Amazing stuff, very helpful, lots of restaurant options, spa options and services are above and beyond!! Concierge does everything to make our stay unforgettable."

"I loved the swim out pool in the family club rooms. I like that the resort provides beach toys. I also love the frequent shuttle service and how convenient things are overall. I am sad that the beach was not able to be used and that the resort has nothing on the website to give updates about Sargassum. I also didn't like that the sail boats are only free if you sail them yourself. "

"The property was gorgeous. Staff were friendly and on top of things. Really enjoyed our stay. "

"Great views and had no issues finding chairs or reserving dinner reservations for 19 people. I got upgraded to a suite which was beautiful only issue was we didn’t have a fridge. We went to request one but was told they had several not working and they would try to get us one but never did. Breakfast at Vela Sur was great with a nice view. The service was amazing shout out to Ivan, Mariana, Armando and Gabriel. "

"Todo está bien y solo le falta del estacionamiento "

"Very nice people. Great hospitality. I just wish we got more of a tour when we arrived. There was so much to do but we didn’t really know where to find anything"

"Very good "