Cottages in Quintana Roo

"The resort is quite beautiful, and they did a very good job in keeping everything neat and tidy. The rooms were cleaned early. The gym was excellent. Poolside service was very good. The extra activities for kids of all ages were fantastic. I have two complaints one that despite constant attention the beach was never cleared of seaweed mainly because they had the most ineffective means of doing so it cost a lot of noise and nasty smoke for anybody sitting on the beach. My other complaint is check-in was confusing and irritating. Because we booked through Expedia they made us leave the lobby with our luggage and drag it halfway across the resort to check in in another room in order to give us a 30 minute spiel on buying timeshare. The free upgrade to an Oceanside room was nice, but probably not worth the hassle going through the sales pitch the moment we walked onto resort property. Unlike other resorts that we’ve stayed in in Cancun this one did not give us any type of orientation when we first got there and basically one of us to cart our own luggage halfway back across the property to find our room ourselves until we insisted that someone take us over there. I will say, though the food was outstanding best I’ve had at an all-inclusive in Mexico. Now that I know what check-in is like I think I could probably avoid it by telling them that we weren’t interested upfront and we may end up coming back to this resort at another time."

"I had a great lady that clean the room very well there on the buffet I was attended for vanilli he keeps my drinks full and always check if something was needed and I enjoyed the pool bar so many varieties of drinks ( the Barceló and limonada electrica ) was my best"

"Exceptional service, delicious food, beautiful beach. Rooms a little outdated but still clean. Access to Riu Cancun next door so plenty of options."

"Reservation first the restaurant"

"Beach was good, food was okay. Tiramisu coffee was the best. "

"Extremely clean with an outstanding staff. "

"The resort was so excellent and the customer service was top notch. We never wanted to venture off the resort."

"We have stayed at several Riu in different areas and always had a good experience except this time...the front desk people, security people, concierge are very rude and condescending. You ask for help and the answer is "they don't know". The servers at restaurants are friendly and attentive"

"Amazing hospitality, great food, great views, good vibes"