"Horrible experience. Almost made me not want to travel to mexico ever again. Riu resort in cancun saved the trip thankfully but I will never return to the Bluebay Grande Esmeralda"

"We celebrated my husband’s 50th birthday at the resort. The staff couldn’t have been more helpful, kind, and pleasant. The resort itself is in poor condition; its age is showing, and there has clearly been a lack of investment in renovating the property. On the other hand, the cuisine is simply magnificent—every meal was a culinary experience."