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"The hotel services were excellent, but what stood out most was the warmth and professionalism of the staff. They were consistently friendly, attentive, and eager to help. The hospitality of the Mexican people truly made our stay unforgettable."

"Although it was only for one night, my stay was excellent and met my expectations "

"Love love love the staff"

"Fantastic stay! Helpful staff! Great food and drinks! We are already planning our next visit"

"Beautiful property, loved it"

"We have been to Riu 5x and every time the staff goes above and beyond for guest. The food is amazing the rooms are very clean. The beach is also kept up and staff are out all day asking if you need anything. H"

"Overall i loved our stay, the staff was nice and attentive. The food was amazingggg better than most buffet hotels and they even have a section where they cook it on the grill so its even fresher! I liked how they varied dinner almost every night, lunch was hotdogs and burgers, and they had a pizza snack bar. Breakfast was great loved their chilaquiles. The facilities were nice they had shows at 9:30 every night and sometimes they would play movies before that time :) the hotel was roomy, the onlyy complaint for us would be the AC there is hardly any air flow when its day time it feels warm inside, we had the ceiling fan running 24/7. And the buffet areas are even hotter, the best spot is inside the doors on the side where they host the restaurants, where it is slightly cold, but yup u will be sweating while eating ur food. During dinner time its not so bad since the sun is down tho. And the BEACH is great its right behind the hotel, had nice blue water came during the seaweed season but every 3 days or so they would clean up the shore, but beautiful waters. Also its close to a shopping area when u walk out go left, and a lot of the souvenirs are CHEAP there versus 5th avenue, so definitely go there first to buy ur stuff. "

"Overall, it was a great stay. Many amenities, beautiful place and staff is amazing. In our bedroom, mini bar was not working properly and no working ice machine - but those were things we managed. Definitely would recommend and go back "

" I recently spent 7 incredible days at Hotel Riu Cancún, and I can confidently say it was one of the best vacation experiences I’ve had. From the moment I arrived, the staff made me feel welcomed and taken care of. The hotel is stunning — modern, clean, and located right on a beautiful stretch of white-sand beach with crystal-clear turquoise water. The food was excellent, with a wide variety of options at the buffets and à la carte restaurants. Every meal felt like a treat. The all-inclusive service truly delivered — drinks, snacks, and entertainment were available around the clock. The pools were amazing, and the beach access was perfect for both relaxing and enjoying water activities. The entertainment team was energetic and friendly, organizing fun events and shows every night that made the stay even more memorable. My room was spacious, comfortable, and had an incredible view of the ocean. Housekeeping was consistent and respectful, keeping everything spotless. If I had to mention one thing that could improve, it might be the check-in process, which took a bit longer than expected — but that small delay was quickly forgotten once I settled in. Overall, I would highly recommend Hotel Riu Yucatan to anyone looking for a mix of relaxation, fun, great food, and beautiful surroundings. I left with my heart full and already dreaming of coming back. "