Find Hotel with a Concierge in Playacar

"We just completed a four-night, five-day stay at Villa Pearl and our expectations were more than met. The host, concierge and cleaning team were top-notch and responded to our questions and needs in a timely and professional manor. They also arranged transportation from and to the airport, which took a lot of the tedious planning out of the equation. Our group was large (10) and our concierge, Mauricio, went above and beyond by providing restaurant recommendations (El Fogón for a fantastic...

"Property was beautiful but could use updating. Staff was excellent. Rooms were small and we didn't like not having a separate bathroom from the rest of the room. We informed them that we would be there for our honeymoon when we booked months in advance and were not offered an upgrade. Instead we were given cheap champagne & a couple chocolates on the 2nd day after complaining at the front desk."

"We received an email from them as we landed at the Cancun airport to indicate our room wasn’t available, the replacement accommodations they offered looked in no way comparable. At least they quickly refunded our money but we were left to scramble to find another hotel during the cab ride from Cancun to Playacar. We’ve never had anything like this happen before!"

"I really enjoyed my stay here. It was almost perfect apart from the AC being a bit too weak and the water quality and tempreture regulation not being great. But it really did not cause much of an issue. I was able to enjoy a quiet room that was very beautiful and clean. I am so happy with my choice"

"We had a great time with our kiddos and loved the playroom option! So handy!!! "

"The first all-inclusive hotel I’ve ever been to that did not refill the fridge in the room. Staff is absolutely incredible."

"Resort is well taken care of overall, clean and strong wi-fi throughout, even on the beach where the beach chairs were, which was impressive. All the pools & hot tub were nicely laid out and maintained. Negatives: the bikes weren't well maintained. My chain came off after riding 15mins, luckily I was able to get it back on and not have to walk back. Felt very safe riding in that neighborhood, there's even a few souvenir shopping areas right outside the resort. Minor gripes: Our balcony light was...