Find 5 Star Hotels in Playa del Carmen from AED 612

"Loved our stay here, the place is beautiful, lots of different food. The beach has lots of seaweed but the hotel had people cleaning it up. The beach was nice but it is very rocky, definitely recommend water shoes!"

"My wife and I go to at least 1 all inclusive resort a year and we've tried all the major brands ... Ocean does their resort a little different but it has it's ups and downs like any other resort. The UPs are the resort is clean and well maintained and our room was recently refurbed and had all the amentities that you want/need and more. Our walkout to the pool and waterpark was a nice plus! Our kids loved seeing all the animals! Restaurants were all good with some things being better than others but lots of options and never went hungry! Route 66 is a must! Their a la carte reservation/or lack their off (FCFS) is a little different but managable. The coffee shop, crapperie and ice cream shop are also all nice extras some resorts lack! The DOWNs would be lack of towel stations near the beach, beach restaurant should just be a buffet and the beach itself is very rocky and el natural! Not for everybody for sure and the pools were very cold also! So if you really love being at the beach all day ... pick another resort! "

"Everything was perfect the staff was wonderful and the food was great. "

"We just returned from a weeklong trip to Xcaret Arte. What a beautiful resort! We had the basic Garden Suite and the room was gorgeous! The food was the best we have ever had at an all-inclusive resort. The staff at the resort is very friendly and they go out of their way to make your stay special. The free transportation and entrance to the various Xcaret parks was the cherry on top. We highly recommend this resort. I can’t wait to return!"

"This hotel is all inclusive amazing good amenities it’s a beautiful place you will love it we came for my cousins 60 th b day of youte booking check prices everyday our booking was 1400 for 2 per day then ok the day of checking the rate droped to 930 for 2 but it was amazing "

"The food was really good and the property staff was very attentive "

"This was one of the best resorts I've been to in the Cancun area. We thought out master plan providing ample space for the numerous resorts within the property in a natural setting. "

"Room and pools were great. Staff was the worst I’ve encountered at a Mexican resort (this being our 4th trip). They constantly seemed annoyed with having to do anything. The family concierge is not useful at all. I’ve booked a similar concierge room at Palladium Kantenah last year and this is like night and day in terms of quality. We had to reach out to them on our 2nd day when it became obvious that they were not attempting to introduce themselves. We constantly had to remind them that we asked for things like ice (there are no ice machines in this resort, or at least not in the family section that we were in). They couldn’t get us any reservations other than 9pm which doesn’t work with young kids. When walking by the restaurants between 6 and 8, they were never full. Not sure why no resos are available if the restaurants are empty. Beaches were covered in sargassum, but that’s no fault of the hotel. it did however make the beach unusable. Room was big however hot tubs on balconies don’t work. You would have to fill your tub for hours to get enough water. This wasn’t just our room, we travelled with 6 other families and none worked. Some positives: pools and water park were great, buffet was good enough. Swim up bars were great and the drinks were well made. In summary, not worth upgrading to family concierge and this resort is far from 5 star. Closer to 3.5 if you want to be realistic."

"Servicios "