Is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only pet-friendly?

Yes, Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only allows pets with a maximum weight of up to 20 lbs per pet. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much is parking at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Valet parking is available for USD 8 per day.

What time is check-in at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Check-in start time: 3 PM; Check-in end time: midnight.

Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 348 per vehicle applies.

Are there all-inclusive benefits at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only?

Some rate plans available at this property are all-inclusive.

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Reviews, Deals & Photos 2025

Q: Does Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only have a pool?

Yes, this property has an outdoor pool.

Q: Where is Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only located?

This Playa del Carmen hotel is on the beach, 2.8 mi (4.5 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Playa del Carmen Main Beach and Quinta Avenida. Maroma Beach and Xplor Theme Park are also within 12 mi (20 km).

10/10 Excellent

Grace

4 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

clean, beautiful, and the service is amazing. Every worker went above and beyond

Stayed 4 nights in Jun 2025

10/10 Excellent

Jose

19 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is probably one of the nicest and most accommodating hotels i’ve ever stayed at.

Stayed 1 night in Jan 2025

10/10 Excellent

Thomas Chance

7 October 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was incredible. We went for a Babymoon and it was everything we wanted. The vibe was the most Chill. If you are going to party, this is not the spot for you. The resort was calm and quiet, exactly what we were looking for. We had the private Villa and it was the definition of privacy. They do an excellent job of making sure there isn’t a single spot that could look into our Villa or outdoor lounging area. We spent the majority of our time out there relaxing either on the comfortable lounging couch or in the plunge pool. The staff were so kind and respectful, after the first day, they remembered our names and our villa number. They did a great job of communicating with each other so that while we were at breakfast or dinner, the housekeepers would tidy up while we were out. The food was very good as well. I highly recommend the all-inclusive package. We saved money on dinning and drinks because of it and it made the whole stay so convenient. We will definitely be going back.

Stayed 3 nights in Oct 2025

10/10 Excellent

Chris

20 June 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful, relaxing and excellent staff

Stayed 4 nights in Jun 2023

10/10 Excellent

jeanne Margaret

4 March 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The villa was beautiful and the staff was so friendly.

Stayed 4 nights in Feb 2024

10/10 Excellent

CHIA-TENG

27 December 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.

Stayed 7 nights in Dec 2023

10/10 Excellent

Efren

23 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect and beautiful. Me and my wife loved it. We will definitely come back.

Stayed 6 nights in Jun 2024

10/10 Excellent

Verified traveler

7 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic + Some Tips

We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible. The only two things that weren’t clear in other reviews that would have been helpful for vacation planning: You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way. There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner.

Stayed 4 nights in May 2025

8/10 Good

Dennis Bernard

23 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time staying. It is quite beautiful and unique, and you feel like a million bucks staying there. Impeccable cleanliness and upkeep. Very high ancillary prices in restaurants, minibar and spa. Remote location with little to walk to to buy snacks and sundries -- you are at the mercy of the very expensive minibar and the on-site boutique offers very little of a practical nature.

Stayed 5 nights in Jan 2025

10/10 Excellent

Ronald

5 April 2025

Liked: Cleanliness, amenities, property conditions & facilities

We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different. We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around. But two specific things were just outstanding and noteworthy. Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious. But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love. 10/10. We’ll be back again.

Stayed 4 nights in Mar 2025

10/10 Excellent

Shauna E.

15 January 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The grounds are beautiful and our room couldn't have been better. The private plunge pool and outdoor shower were so relaxing. We stayed 8 days and had all meals but one at Viceroy - the food was fabulous. The beach is beautiful but rocky at the shore line. The staff and service are first rate. Every request was taken care of immediately! Playa Del Carme in an easy 15 cab ride away with lots to see. Many excursions are available but we came to just take it easy and didn't try any. I HIGHLY recommend Viceroy and hope to go back.

8/10 Good

Cassandra

22 October 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I just got home from Viceroy last night - I loved the quiet atmosphere of the resort, but at times it seemed too quiet. I’m not sure if it was the time of year I went, but there was at most 3 other people out at the pool/beach. It was raining off and on, so maybe that’s why too. Otherwise, the service and staff were amazing and went above and beyond every single interaction. The walking distance from my room to the common areas was not bad at all and the hotel has many umbrella stations around for when it is raining. There are a lot of animals, granted it is in the jungle, but there were multiple around the plunge pool, very frequently throughout the day. The food and drinks were okay, not bad, but I have had better at other resorts. Overall, I would go back, but maybe a different time of year with (hopefully) better weather since it rained literally every day of my stay.

Stayed 4 nights in Oct 2024

4/10 Poor

Sally J

28 December 2023

Disliked: Amenities

Very dark rooms. Inadequate lighting on the casitas, as you go outside and all over the property. Hard to see steps and I fell. Waiters got something wrong with every order.

Stayed 5 nights in Dec 2023

10/10 Excellent

Blair

2 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The setting is tranquil, the villas are well designed, very large, and private. The staff are incredibly attentive, polite, personalble, intuitive, professional and take pride in what they do. This was a one week getaway for my wife and I to celebrate her birthday and generally unwind. This is our 8th time to the area and our taste has evolved from the big resorts that cater to everyone to the small boutique resorts such as Viceroy. We appreciate the personal attention we received by all, from Alberto's welcome upon arrival, to Christina and her teams perfection in the kitchen, to sommelier Carlos(1)' expertise, with waiters Pablo & Carlos(2)' attention (honorable mention to Mario) in the main dining restaurant "La Marea". Abner, Victor, Jesus, and Fransisco were spot on in the "Coral Restarurant & Bar". Jose, Juan, and Pepe were kickin' it poolside with snack, lounger, sunglass, chilled towel, and drink service. We'll not soon forget the salsa dance lessons put together by Alberto & Carla just for my wife on her birthday, from a simple mention my wife made to Pablo and Carlos a day prior. I don't know how we're going top this one... perhaps only by a second visit.

Stayed 7 nights in Nov 2024

8/10 Good

Brian

28 October 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice room

Nice birthday gesture. No cake or song. :)

Stayed 3 nights in Oct 2025

10/10 Excellent

Kenneth

11 October 2025

Great property

Stayed 2 nights in Aug 2025

10/10 Excellent

elissa

18 August 2025

Liked: Staff & service, amenities, property conditions & facilities

The hotel is beautiful and the service is exceptional. The whole staff made a huge effort during my stay to make sure enjoyed my stay and had every I needed.

Stayed 3 nights in Aug 2025

10/10 Excellent

Philip

15 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely stunning resort. So relaxing. Staff was unbelievable and so nice. Food, amazing.

Stayed 4 nights in Aug 2025

10/10 Excellent

Justin

5 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was very very good, every night we ate at the resort it was top tier. Staff was amazing, all super friendly and helpful through the whole stay. Prepare for feather pillows, comfortable but different if you’re not used to them. Over top tier experience.

Stayed 7 nights in Jul 2025

10/10 Excellent

Anant

24 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks

Stayed 4 nights in Jul 2025

4/10 Poor

Taylor

29 June 2025

Liked: Staff & service

Disliked: Cleanliness, amenities

My husband and I went for our 2 year wedding anniversary. It was not for us, and we would not go back or recommend it. We ended up changing our flight and leaving a day early, that is how uncomfortable we were. The biggest issue for us was that we did not feel comfortable relaxing inside of the rooms, even in the beachfront villa we ended up upgrading to, hoping that the issues in our first, smaller villa wouldn’t persist. Unfortunately they did - and by they I mean the cockroaches in the bathroom. This is unacceptable to us in a luxury resort that charges a $1600 card hold along with a $200+ non refundable tax at check in. All of the rooms at the resort are on the ground level, which probably accounts for a lot of the wildlife you will see in your rooms, including large spiders and a lot of mosquitoes. My husband and I are still recovering from the bites a week later as I write this review. The rooms roofs are thatched like island huts, so besides what also may be living up there, when a storm hits the roof degrades and sprays the thatch all around the room and bed. Playa del Carmen is suffering from the sargassum issue, it is really bad. You cannot swim in the ocean and it smells terrible. The best part of the hotel is the pool, but you are only there for a couple hours max a day. And you must watch two men with small wheelbarrows works tirelessly in the heat as they attempt to pick up the seaweed and haul it away from the beach past you by the pool. It’s depressing.

Stayed 5 nights in Jun 2025

10/10 Excellent

Sarah

24 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I can’t say enough about this place! It is amazing! The rooms are stunning. It’s one of the nicest places I’ve ever stayed. The staff are superb. Like over the top amazing. The butler service is attentive and incredible. The spa was lovely and the food is dreamy! I’ll definitely be visiting more Viceroy hotels because of this place!

Stayed 4 nights in Jun 2025

6/10 Okay

James

24 May 2025

Liked: Cleanliness

The Viceroy itself is stunning and the staff was attentive—no complaints there. However, several aspects made this trip less enjoyable for us, though others may feel differently. 1. Inflated Prices Pricing was extreme—a small bottle of water was $20. Without the all-inclusive plan, food and beverage costs felt unjustifiable. Menu options were limited and lacked flavor. 2. Noise from Nearby Properties While not within Viceroy’s control, loud parties from a neighboring resort disrupted our nights. The music was intense enough to shake the walls—challenging for those seeking a peaceful escape. 3. Area Atmosphere We expected a refined experience south of Cancun but found the vibe across the region geared more toward spring-break energy. It felt misaligned with our expectations. 4. Seaweed and Beach Conditions The beach was unusable due to heavy seaweed during our visit (March–October season). Swimming wasn’t an option, limiting us to the pool. 5. Lack of Local Alternatives Renting a car didn’t help. The surrounding area felt neglected—dusty streets, unpleasant odors, and nowhere comfortable to walk or dine. The beach was narrow and crowded. Bottom Line: The resort is lovely, but the environment around it made the experience fall short. If you’re looking for quiet luxury, better dining variety, and swimmable beaches, this may not be the best choice.

Stayed 7 nights in May 2025

10/10 Excellent

Michel

21 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend!

Stayed 3 nights in May 2025

10/10 Excellent

Mike

25 April 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place for some R&R !!! Very Recommended!

Stayed 3 nights in Apr 2025

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Choose dates to view prices

Photo gallery for Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Reviews

Popular amenities

Get more when you're a member

Room options

Check availability for these dates

View all photos for Villa, Beachfront (with Private Pool and Deck)

Villa, Beachfront (with Private Pool and Deck)

Highlights

View all photos for Premium Villa (with Private Plunge Pool)

Premium Villa (with Private Plunge Pool)

Highlights

View all photos for Viceroy Villa with Private Plunge Pool and Deck

Viceroy Villa with Private Plunge Pool and Deck

Highlights

View all photos for Signature Villa (with Private Plunge Pool and Deck)

Signature Villa (with Private Plunge Pool and Deck)

Highlights

View all photos for Ocean View Two Level Villa with Large Private Pool

Ocean View Two Level Villa with Large Private Pool

Highlights

View all photos for Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Luxury Villa, 2 Queen Beds (with Private Plunge Pool)

Highlights

View all photos for Luxury Villa, 1 King Bed (with Private Plunge Pool)

Luxury Villa, 1 King Bed (with Private Plunge Pool)

Highlights

View all photos for Royal Villa (with Private Plunge Pool and Deck)

Royal Villa (with Private Plunge Pool and Deck)

Highlights

You may also like

Jungala Park Hotel at VidantaWorld Riviera Maya

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

All inclusive details

Gratuities and taxes

Lessons/classes/games

Awards and affiliations

Similar properties

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions