Find All-inclusive Hotel in Playa del Carmen

"It was a great vacation!! The seaweed smell was so bad!!! Seemed like it was difficult for them to clean it up. But the resort was great other than that!! Would stay there again!!"

"Spent most time in adult only pool. Was very enjoyable."

"The staff were friendly. Overall the food was good. I expected the resort to be more lively. I wish they played more music at the bars and in common areas "

"Clean rooms Pool was dirty, not enough lounge chairs Food was good!"

"Great resort to stay, I had Gabriella help me out with booking and setting up some extra amentities. Also Ariz and Yhara helped me every step of the way with some recommendations, service, and reservations at the resturants (which were all very good). Very great staff and everyone is so nice! Definitely recommend going here!!"

"Loved our stay here, the place is beautiful, lots of different food. The beach has lots of seaweed but the hotel had people cleaning it up. The beach was nice but it is very rocky, definitely recommend water shoes!"

"Staff were lovely, room was very clean with comfy bed."

"Room and pools were great. Staff was the worst I’ve encountered at a Mexican resort (this being our 4th trip). They constantly seemed annoyed with having to do anything. The family concierge is not useful at all. I’ve booked a similar concierge room at Palladium Kantenah last year and this is like night and day in terms of quality. We had to reach out to them on our 2nd day when it became obvious that they were not attempting to introduce themselves. We constantly had to remind them that we asked for things like ice (there are no ice machines in this resort, or at least not in the family section that we were in). They couldn’t get us any reservations other than 9pm which doesn’t work with young kids. When walking by the restaurants between 6 and 8, they were never full. Not sure why no resos are available if the restaurants are empty. Beaches were covered in sargassum, but that’s no fault of the hotel. it did however make the beach unusable. Room was big however hot tubs on balconies don’t work. You would have to fill your tub for hours to get enough water. This wasn’t just our room, we travelled with 6 other families and none worked. Some positives: pools and water park were great, buffet was good enough. Swim up bars were great and the drinks were well made. In summary, not worth upgrading to family concierge and this resort is far from 5 star. Closer to 3.5 if you want to be realistic."