Find All-inclusive Hotel in Playa del Carmen

"First off I want to say that I had a wonderful time. The property is beautiful and the food was amazing. I stayed here with my grandma for a week and we had a blast. I gave the hotel 4 stars because there were a lot of things that could have been better. The first night we checked into our ocean view room and I couldn't see the ocean at all. I was very disappointed especially with the extra cost I paid to have that and to be in an "elite room". Really all I wanted was the ocean view. Luckily I called them and they moved us to the far end and up 2 floors which allowed us to have an actual video so they made that better and I appreciated that. There was a bug problem in the new room however, we had 2 cockroachs and tiny little bugs. We called them and they sprayed the room and got rid of them. Another thing that was odd was the layout of the room, which they had no control over obviously but it was a strange layout if you aren't staying there as a couple. The tub is in the middle of the room and there is no door to have any privacy when you are showering or in the tub. It's not an adults only hotel so that was disappointing. The last riu palace resort we stayed at was absolutely amazing and the room was huge and definitely a better layout. But again, these things were small issues and the hotel worked very hard to fix it. I would stay here again and thought everyone was super nice. "

"We truly enjoyed our stay. Beautiful Resort, friendly staff, everything was amazing!! We’ll definitely be back!! "

"We enjoyed our time at this Riu. Staff was helpful and kind, enjoyed the amenities and food was good. Walking distance to beach or golf carts available to take you. Loved the beach area "

"Had an amazing time!"

"Lovely pools, and children's areas. Sadly if you're an ocean swimmer, the beach is no good."

"Room was clean. Wish AC would go lower"

"A fantastic resort with tons of amenities, helpful and friendly staff and the best food. Would absolutely recommend "

"Amazing grounds - lots to do especially for the kids! All of the à la carte dinners we have tried were all very delicious! Definitely recommend it and most likely will return!"

"Clean room, staff was amazing, they upgraded my room to a master suite after an issue was discovered in my previous room. Breakfast was superb 👌🔥 would highly recommend and I’m definitely looking forward to going again "