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"Comfort and luxury in one. Loved this stay! Do yourself a favor and book a private onsen every day, and a spa appointment. "

"Best service I've ever had at a hotel. The staff are super kind, we felt as if we were in someone's home with them taking care of us. Rooms were kept clean and the place had lots of included amenities to partake in. If you're looking for a modern ryokan experience, I highly recommend! "

"Excellent staff and service. Room was roomy and comfortable. I left something at the facility and they shipped it for me (I paid the shipping fee). In house bathhouse was wonderful. "

"Enjoyed our stay"

"Clean room with nearby station "

"Many food choices nearby, the staff speaks good English."

"We had a wonderful stay at our hotel in Kinosaki Onsen! The staff were incredibly nice, polite, and friendly—they spoke English very well, which made everything smooth and comfortable. The food was superb, especially the dinner, which featured a beautifully prepared 9-course meal showcasing local ingredients and flavors. The entire experience felt authentic and relaxing. The surrounding area is peaceful and quiet, a perfect escape from the busy city life. Highly recommend this place for anyone looking for a serene getaway and exceptional hospitality!"

"Staff were very friendly and the onsen in the hotel was very comfortable. Would recommend purchasing the dinner in advance but able to purchase the breakfast which we enjoyed thoroughly. "

"Excellent parking. Great buffet breakfast. Clean, new, very helpful staff, comfortable. Close to plenty of restaurants. Really enjoyed this stay and would stay with this hotel chain again. "