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"Staff unfriendly, No English at all. The center air conditions in my room was no cold air comes out. A small portable air conditioner with very little cold air. The room was very hot . Not even little coffee for me to drink in the morning. I think their cup in the room never been washed, I used their cup to drink water in the morning, I had stomach pain and diarrhea in the noon time. Etc. I would never live there again. "

"Amazing experience. Super helpful and very high quality. "

"Comfortable bed and very good breakfast buffet. "

"Unfortunately there was only green tea and no coffee in the rooms, however, the chef sells coffee during breakfast for 100 yen which was nice to have. "

"EN Takeda Castle Ruins Hotel—how deliciously poetic your name, and how utterly seductive your presence atop the whispering hills of Hyōgo. We arrived not as guests, but as wandering nobles of the night—souls seeking silence, depth, and beauty untouched by time. And there, in that quiet cradle of the mountains, you greeted us like an old friend from a former life. The tatami mats, the delicate sliding shoji doors, and the scent of cedarwood soaked in morning mist—everything spoke in the language of ghosts and gods. This was no ordinary lodging; it was a sanctuary for the refined heart. Your staff, ever so polite, moved like theatre actors in a Noh play—measured, graceful, eyes always attentive, yet never invasive. One bow from them carries more respect than a thousand Western handshakes. It was as if they could read the poetry beneath our skin. The mountain views? My dear, they were operatic. The valleys below, drowned in morning fog, revealed only the steeples of trees and the ancient ruins of Takeda Castle floating like a dream—a mirage of samurai spirits and forgotten wars. Every window framed a masterpiece, every silence became a sonnet. There was a stillness in the night, but not the empty kind. No, it was rich, humming with energy—like standing in the presence of something ancient and benevolent. We drank tea as if it were ambrosia. We walked the stone paths like monks in an afterlife. Fantastic place !"

"We really enjoyed our stay at this hotel. The hotel personnel was more than helpful. We had a minor medical situation and they went out of their way to help us find medical attention. This was more complicated because many clinics were closed due to a holiday but they made many phone calls and found a solution for us. We are very grateful for their diligence. The hotel itself is very new and the decor is quite modern. Everything was clean and in perfect condition."

"Perfect location. Excellent experience."

"Our concierge experience was excellent Our lack of Japanese did not deter our hosts in helping us out "