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"Rooms were clean, towels and japanese robes replaced each day. The onsens were clean, the outdoor one was usually empty, just for me. The gentleman at the reception was accommodating to us and gave us a few rides from the hotel to different locations (station, monkey park). "

"The staff was helpful! The included Japanese breakfast was so good!! We had everything we needed. Also they had a shuttle to the snow monkey park! So great!"

"Our stay at Shibu Hotel was a memorable highlight of our trip. The staff were extremely helpful and provided us with boots and umbrellas after we told them we wanted to venture out into the rain to view the monkey park. Our dining experiences were equally as pleasant with the staff greeting us and explaining the menus to us in detail. The area around the hotel was quiet and peaceful as well. On top of that all, the private bath offered was the last relaxing piece of the puzzle we needed. Thank you to all the staff members present!"

"Beautiful hotel , the best breakfast. Customer service not very helpful. "

"Friendly staff and everything was easy for us. Shuttle service to & from station was excellent as well as to the monkey park."

"Excellent service, friendly and helpful english speaking staff, an amazing facility with great baths, all in an incredible location. We would recommend anyone going to Yamanouchi and Shibu onsen stay at Kokuya "

"Nice hotel at ski resort. Very nice views."

"Incredible experience at a wonderful location, unbelievable food, and great staff. One of our most memorable experiences, ever!!!"

"Beautiful property lovingly cared for with a breathtaking mountain view. The kaiseki absolutely delicious!"