"Room was clean, and you can control the lights from the bedframe. No wait time for the elevators which was nice, especially as this was a high traffic area of Shinjuku. Staff were always kind and attentive. Overall, a wonderful stay for a first time Japan visit."

"The biggest plus was that the hotel had the most comfortable beds and pillows - had the best sleeps. Staff at front desk were nice but not particularly helpful - maybe due to language barriers. The hotel did a good job overall though. Note: One of the most annoying things about the hotel was the lack of seating near the entrance (outside and directly by the doors) - one of us had mobility issues and when waiting for transport would have appreciated somewhere to sit/rest by the doorway. Instead...

"Excellent location and views - we loved it"

"Very close to Shinagawa station and metro. Best spot"

"The garden in the back was beautiful. The rooms were spacious. Great location to Shinagawa Train Station. They even had a 7 Eleven in the lobby area which was great. Tip - if you book the Grand Prince or Grand Prince Shin Takanawa, you can walk to Grand Prince Shinagawa and take the shuttle instead of lugging or taxing from Shinagawa train station."

"駅に近く周りに飲食施設多数あり大変便利。"

"ほとんど人が介入しないホテルです"

"ホテル内が清潔でスタッフの対応も丁寧でありながら気さくな感じで接していただき気持ちよく快適に過ごせました。 朝食の焼き魚で地元の干物等があれば良かったのですがここは少し残念です"