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"This is a hybrid between a Japanese style and western style hotel. You have to take your shoes off to approach the reception and to go up to your room, but then have the conundrum of how to roll your luggage up the ramp to reception (which starts from beyond the shoes off area), could have done without it when I arrived tired after my journey. Staff very friendly and speak English. The room was comfortable and I liked the onsen which I used twice. The breakfast buffet was very good."

"We very much enjoyed this hotel with a nice onsen facilities and included buffet dinner and breakfast with lots of food options. Clean, modern tatami room. Most guests are Japanese families and couples "

"Great experience . Shared bathrooms were absolutely no issue. So clean and comfortable "

"The location for this property in the mountains is absolutely stunning. We drove up and found it easily. The room was such a delight. It was well looked after the beds were very comfortable. The view was amazing. There was a lovely coffee lounge with a beautiful view which we didn’t use, but was well equipped. We were lucky enough to use the fly on. Both of our dinners and breakfast was absolutely delicious. It was an amazing experience with the thoughtful presentation with so many Japanese style dishes. We really enjoyed the dining room which made it feel like your own private room. The staff were all really friendly and spoke English. The menu is on the two nights were different so we got to sample so much different food which was beautifully prepared."

"The entire property was beautiful. It was so peaceful and relaxing, and the food was delicious. I regret not booking more nights for our stay, truely a highlight of our trip."

"I've used this hotel many times for more than one week at a time, but they never greet me such as "Welcome back!" or "Thank you for using the hotel always." They are always too business like. I hope they are a bit more friendly. The hotel is very comfortable to stay though!"

"Very good "

"Perhaps be more flexible on check in time. It was drizzling n cold. We arrived at 14.10 but were not able to chk in as the staff said the room was not ready. Otherwise everything was perfect n highly recommend"