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"The interior was completely unique - modern vintage done with an exceptional eye. Warm, welcoming, peaceful. Staff were lovely and the onsen there is fab. "

"Very helpful staff with some bi-lingual staff. The room literature was very thorough and helpful. "

"The place was great. The room was massive and was a good size for a family of 4. Although the hotel itself is more out of the way compared to a few others that are right near the other 7 onsens it makes up for it with the great service, free shuttle and their own lovely onsen. Although we got there earlier than our check in time and before they provided the shuttle into the main part they still offered us a lift to the ropeway which was helpful on a hot day. Their own onsen also had an outdoor bath and a cold one as well which was great. They had people that could speak mandarin and Cantonese which was useful for my parents. Everyone always had a smile on their face. I would definitely recommend this hotel and would stay here again."

"Great location and comfortable room. "

"Great hotel close to the station. The staff is really amazing. The rooms are simple yet very good. Great Internet connection even for video calls. The free breakfast was just amazing (you can bring it up your room if you want) Just make sure not tk book a smoking room if you don't smoke like I did... But if you do, they have sprays that help with the smell!"

"Fantastic, traditional, stay with very good meals. The staff is kind, helpful, communicate well enough in english, and enthusiastic. "

"The staff is very nice. She let me borrow umbrella, she knows when someone is in need. More power"

"We had a great stay at this hotel. Our room request was fulfilled. Good location, quiet, and the staff (from the cleaners to the manager) were both helpful and courteous. The room was clean and the bed very comfortable. Shout out to Lakshita who has been quite kind and helpful during our stay. "

"Excellent choice for Kinosake-Onsen. Staff was above and beyond amazing. Incredible location. We were a bit worried that this might be too far from the center of town but on the contrary, it was an easy walk and we enjoyed being in a quieter location. Walk into town was beautiful. Can not recommend this place enough!"