"My family enjoyed a great stay at Ava! The property is just absolutely gorgeous and it is HUGE! I personally enjoy larger properties because I live the different assortment of activities on site, so this was perfect for me. A few call outs that could maybe enhance your guest experience would be to not allow Legendary representatives to almost insert themselves into your vacation experience with sales pitches and to my disappointment false expectations for using their resort credits “gift” which by the way includes you paying 25-35% service charge to do so. Huh?? !! It would make a difference for guest experience to allow straight usage and let it truly be a credit and not a discount plan. Other pain point is only being given instructions after waiting in line at the pool check in for water activities such as obstacle course and kayaks etc. you should have QR codes in every single room to sign up for a time and a waiver. The gentleman there was a little rude and loud with my family. We asked if he could scan the QR code fir us so we could see availability of times because we waited in line 45 minutes only to getting the front and he told scan this to schedule a time. The staff member refused to scan it with the resort device and proceeded to tell us it had to be done on our own phone! He wouldn’t scan just to tell us what times were open! Shame! Besides those things, and the seaweed smell and sight OMG it’s pungent needs a QUICK fix! Giving a rounded 4/5 stars,⭐️"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
