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Hotel Casa Maya

5.0 star property
Luxury aparthotel on the beach, with 2 outdoor swimming pools

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hotel Casa Maya

On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Standard Studio | Private kitchenette | Microwave, coffee/tea maker
Down comforters, minibar, in-room safe, iron/ironing board
Microwave, coffee/tea maker
Reviews
8.2

Very good

Explore the area

Map
Cancun, QROO
  • Popular LocationLangosta Beach3 min walk
  • Popular LocationCancun Convention Center6 min drive
  • Popular LocationLa Isla Shopping Mall9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Room options

View all photos for Ambassador Suite

Ambassador Suite | Living area | 32-inch flat-screen TV with cable channels, TV

Ambassador Suite

8.5/10 Very Good

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
  • 72 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Studio

Standard Studio | Down comforters, minibar, in-room safe, iron/ironing board

Standard Studio

8.3/10 Very Good

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 32 sq m
  • Studio
  • Sleeps 4

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About the neighborhood

Cancun

Hotel Casa Maya is located in Zona Hotelera, a neighborhood in Cancun, and is in the entertainment district and on the beach. La Isla Shopping Mall and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Langosta Beach and Delfines Beach. Cancun Convention Center and Ultramar Ferry Puerto Juárez are two other places to visit that come recommended. Kayaking and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and skydiving nearby.
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What's nearby

  • Langosta Beach - 3 min walk
  • Tortuga Beach - 14 min walk
  • Playa Tortugas - 4 min drive
  • Cancun Convention Center - 6 min drive
  • La Isla Shopping Mall - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • Las Olas - 10 min walk
  • Venecia - 9 min walk
  • Sport Bar - 9 min walk
  • Lobby Bar - 1 min walk
  • Sirenas Raw Bar - 16 min walk

About this property

Entire place

Hotel Casa Maya

Luxury aparthotel on the beach, with 2 outdoor swimming pools
At Hotel Casa Maya, you can relax at one of the 2 outdoor swimming pools, play on the beach, or spend the day at a marina. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and a flat-screen TV with cable channels. Added amenities include a balcony, a minibar, and room service.
Hotel Casa Maya offers 321 accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature down comforters. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

A marina, a health club, and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, Spanish

Property amenities

Beach

  • On the beach
  • Free beach cabanas
  • Free beach club on site
  • Beach towels
  • Beach umbrellas
  • Beach sun loungers

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Spa services

Internet

  • Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Roundtrip airport shuttle (surcharge) from 9:00 AM - 11:00 PM
  • Airport shuttle at scheduled times, on request
  • Area shuttle (surcharge)
  • Car not required

Family friendly

  • Free crib/infant bed
  • Children's pool
  • Playground
  • Babysitting services
  • Children's games

Restaurants on site

  • La Veranda

Food and drink

  • Microwave
  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily: MXN 370 for adults and MXN 185 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Minibar
  • Snack bar/deli
  • Room service available

Bedrooms

  • Down comforter
  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Toilet paper
  • Free toiletries
  • Towels provided
  • Soap
  • Shampoo
  • Hair dryer

Entertainment

  • 32-inch flat-screen TV with cable service
  • TV in a common area

Outdoor areas

  • Balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-width doorways
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Window screens
  • Phone
  • Luggage storage
  • Safe at front desk
  • Iron/ironing board (on request)

Location highlights

  • Near the ocean
  • Near the sea
  • Near the boardwalk/promenade
  • Near the airport
  • In the entertainment district

Things to do

  • Health club
  • Water park admission (surcharge)
  • Beach volleyball on site
  • Volleyball on site
  • Basketball on site
  • Motorized watercraft on site
  • Marina on site
  • Skydiving nearby
  • Ziplining nearby
  • Kayaking nearby
  • Golf nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Boat tours nearby
  • Segway rentals/tours nearby
  • Golf lessons nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Window guards

General

  • 321 rooms
  • 8 floors
  • 2 buildings

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from November 1 2023 to December 31 2024 (dates subject to change).
This property will be closed from November 1 2023 to December 31 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 370 for adults and MXN 185 for children
  • Airport shuttle fee: MXN 1600 per vehicle (roundtrip, maximum occupancy 8)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility or spa tub

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Hotel Casa Maya have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Casa Maya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa Maya?

Self parking is free at this property.

What time is check-in at Hotel Casa Maya?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Casa Maya?

Check-out is at 11 AM. Late check-out is available for a fee.

Does Hotel Casa Maya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–11:00 PM on request. A fee of MXN 1600 per vehicle applies.

Where is Hotel Casa Maya located?

Located in Zona Hotelera, this beachfront aparthotel is in the entertainment district and within 3 mi (5 km) of Langosta Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 mi (10 km).

Hotel Casa Maya Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 824 out of 1775 reviews" "
Rating 8 - Good. 505 out of 1775 reviews" "
Rating 6 - Okay. 224 out of 1775 reviews" "
Rating 4 - Poor. 97 out of 1775 reviews" "
Rating 2 - Terrible. 125 out of 1775 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tabatha

10/10 Excellent

velky

Stayed 3 nights in Sep 2023

2/10 Terrible

Mari J.

Stayed 3 nights in Oct 2023

8/10 Good

Vanta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean but the beach was a little bit dirty
Stayed 6 nights in Oct 2023

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for three days 2 nights. Attention was excellent. Very safe and quiet. Only bad thing was the tv control had no batteries. Food was great. V
Stayed 3 nights in Oct 2023

10/10 Excellent

Priscilla

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

IRMA

Traveled with group
Liked: Cleanliness, room comfort
Love the spaces and overall.
Stayed 3 nights in Oct 2023

6/10 Okay

Tara

Liked: Cleanliness
Simple hotel to stay in if you're doing more exploring and touring. It's comfortable just to rest. Remember in Cancun everything is a tip!
Stayed 5 nights in Oct 2023

6/10 Okay

Edgar

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The furniture and kitchen staff is too old
Stayed 9 nights in Oct 2023

8/10 Good

Elsa

Stayed 8 nights in Oct 2023